Covid-19 Policy

Update 19th July 2021: As you know, England will be moving to Step 4 of the roadmap today, at which point many of the remaining COVID-19 restrictions will be lifted. Please read through the new treamtnet room guidance below.

This is in order to continue keeping myself and my clients safe, including the following priority actions:
I will continue to wear Type 2 face coverings for any close contact services and gloves where necessary (waxing and electrolysis), even though there is no longer a legal requirement to do so. This will help to reduce the risk of transmission, which in turn will help to keep myself and my clients and the wider community safe. It may also help to reduce the need to self-isolate and prevent temporary business closures in the future.

I will make an individual risk assessment regarding the wearing of a mask with each client for any other services, especially where they are classed as “vulnerable.”

I will continue to send a Covid-19 Assessment questionnaire with every appointment reminder.

Adequate ventilation will be provided.

Cleaning will take place on a regular basis.

People with COVID-19 symptoms will be turned away.

People should check into the treatment room by displaying/sharing the NHS QR code poster (while this will no longer be a legal requirement, service providers are strongly encouraged to continue using this system, to help assist the NHS Track and Trace service and help break the train of transmission).

Durham House clinic will continue to enforce the policy of mask wearing, when moving through the building.
You will still be required to use the separate seating area located outside my treatment room, once you have checked in with reception. After you have read the guidance, if you have any personal queries, I will of course do my best to answer these.

Kind regards and stay safe and well,

Sue Masters MFHT





This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change. ​
Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE). ​



COVID-19 Risk Assessment


I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to identify what work activity or situations might cause transmission of the virus; think about who could be at risk; decide how likely it is that someone could be exposed; and to act to remove the activity or situation, or if this isn’t possible, control the risk.



Health screening


Prior to seeing any of my clients, I will be: ​

Monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19. ​

Contacting my clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact wh someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self isolate. ​

Sending a Covid-19 form with a pre-treatment health check to be filled out and returned by email prior to treatment. ​

Asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.



Enhanced cleaning and hygiene measures


I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll in between clients. ​

Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.



Adapting or restricting treatments


It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible. ​



Maintaining social distancing


Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment. ​



Cancellations policy


If a treatment is cancelled or deferred at short notice because my client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19. ​​



For more information…


I am happy to be contacted to discuss any aspect of your treatment during this time. Please contact me at: Sue Masters Holistic and Beauty Tel:07876 353423 www.suemasters.co.uk Date: 14/7/20