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Sue Masters Holistic and Beauty Privacy Policy / GDPR


The following privacy notice outlines how Sue Masters Holistic and Beauty collects, uses, protects and transfers your personal data. Sue Masters Holistic and Beauty is a holistic and beauty business that provides services including Reflexology, Ziggie Bergman Facial Reflexology, Zone Face Lift Holistic facials, Elemis Facials, Elemis Body treatments, Jane Iredale makeup, basic beauty treatments and is also a retailer for Advanced Nutrition programme, Jane Iredale makeup, Elemis and much more… The data protection officer/data owner for the organisation is Sue Masters. You can contact the data protection officer/data owner by sending an email to or writing to Sue Masters, Durham House, 30 East Street, Farnham, Surrey, GU9 7SW.

Personal data collected

The personal data that we collect is:

  • Name
  • Home address
  • Email Address
  • Date of Birth
  • Phone number
  • Health information

Purpose and Legal Basis for Processing Your Data

Sue Masters Holistic and Beauty takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time. We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice. Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.

Who is processing my data?

Sue Masters Holistic and Beauty, Durham House, 30 East Street, Farnham, Surrey, GU9 7SW are the data controller and processes your personal information for the purposes laid out in this privacy notice. Cliniko booking software through Durham House Chiropractic Clinic also acts as a data processor on behalf of Sue Masters Holistic and Beauty and have access to personal data for the purposes of booking the customer in for a treatment. Further, they must process the personal information in accordance with their own Privacy Notice. You will be asked to read this and sign to give your permission at your first appointment as permitted by applicable data protection laws.

Holding personal paper data records separately by Sue Masters Holistic and Beauty.

Your personal data is processed to:

  • Collect specific personal data (name, address, email, contact number, DOB) that is required to enter into a contract to sell a product or service.
  • Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
  • Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
  • Ensure a safe service and provide industry standard advice.
  • Select relevant offers, promotions and information for you.
  • Estimate the number of customers we have.
  • Hold personal data that is required by law or to respond to legal process.
  • Hold for insurance purposes.
  • Store customer records.

Your rights as the individual

If your personal data is held by Sue Masters Holistic and Beauty you hold particular rights over it. Where you have provided consent for us to contact you as part of our marketing services, via an e-newsletter, you have the right to modify or withdraw your consent at any time by using contacting Sue Masters Holistic and Beauty Data Officer.

You also have the right:

  • To be informed of how your personal data will be used before it is collected.
  • To access your personal data personal data and to information on how your information is used after it has been gathered.
  • To have personal data corrected if it is incomplete, inaccurate or out-of-date.
  • To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
  • To restrict processing, to ‘block’ processing of your personal data.
  • To data portability, having your data moved, copied or transferred from Sue Masters Holistic and Beauty to another organisation in an easily readable format.
  • To object to direct marketing from us.

Special categories of personal data collected

Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. Sue Masters Holistic and Beauty asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw you consent, subject to legal, insurance and contractual restrictions (see more on ‘your rights as an individual’). Your privacy is very important to us and we only use this information for determining your suitability for the treatment.

Process of collection

Your personal data is collected when you provide it to us either via paper treatment medical forms, through our website, over the phone, in Sue Masters Holistic and Beauty, by email, social media, in writing or any other means by which you provide it to us.

Children’s Privacy

Sue Masters Holistic and Beauty does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact Sue Masters Holistic and Beauty and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.

Data Sharing

Your personal data is shared only with Cliniko representatives in cases that customer support and troubleshooting is required for Durham House. Sue Masters Holistic and Beauty and Cliniko do not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.

Use of Data Processors

Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third parties with whom we work will never share or disclose your personal information and will hold it securely at all times.


Sue Masters Holistic and Beauty uses booking software provided by Cliniko to manage appointments. Here is the link to their Privacy Notice:

How Long Do We Keep Your Data?

Sue Masters Holistic and Beauty retains your personal data for as long as necessary to provide you with our services as our client. Sue Masters Holistic and Beauty are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information. The criteria for which we would continue to process your personal information includes:

  • Where there is a legal basis, obligation or legitimate interest to continuing processing your personal information
  • Where processing is necessary for the establishment, exercise or defence of legal claims

Transfers of personal information

When your personal data is processed through Cliniko software, all your information is processed and held in a secure database.

Consequences of not providing your personal information to Sue Masters Holistic and Beauty

In the event that you want to purchase a product or service from Sue Masters Holistic and Beauty, certain personal information is required to enter into a contract with you. Sue Masters Holistic and Beauty will not be able to enter into a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information. As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.

Safeguarding your Personal Data

Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external. Your connection to the Cliniko system processes personal data securely in a way that protects you against unauthorised or unlawful processing and against accidental loss, destruction or damage. Any paper files recording your personal data are held in a filing cabinet in a locked room that can only be accessed by authorised personnel.


In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Sue Masters Holistic and Beauty (or third parties used by Sue Masters Holistic and Beauty) or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and Sue Masters Holistic and Beauty and also the Sue Masters Holistic and Beauty Data Protection Officer/GDPR Owner.

Data Protection Commissioner, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF +44 (0) 303 123 1113

Sue Masters Holistic and Beauty Data Protection Officer/GDPR Owner Sue Masters Holistic and Beauty. Durham House, 30 East Street, Farnham, GU9 7SW. 07876 353423.